Privacy Policy — CHLIDE

At CHLIDE, accessible from www.chlide.com, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you shop with us or use our website.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of information when you visit our website, create an account, or place an order:

Personal Information

• Full name
• Phone number
• Email address
• Shipping and billing address
• Order history and preferences

Payment Information

• Payment method details (processed securely via our payment partners — CHLIDE does not store your full card details)
• Cash on Delivery order details, where applicable

Automatically Collected Information

• IP address and browser type
• Device and operating system information
• Pages visited, time spent on site, and browsing behavior
• Cookies and similar tracking technologies (see Section 4)

We use the information we collect to:

• Process and deliver your orders across Pakistan
• Communicate with you about your orders, account, or customer support requests
• Send updates on new arrivals, offers, and promotions (only if you've opted in)
• Improve our website, products, and overall shopping experience
• Detect and prevent fraud, abuse, or unauthorized transactions
• Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties. We may share your information only with:

• Delivery & logistics partners — to fulfil and ship your orders
• Payment processors — to securely process online payments
• Service providers — who help us operate our website, marketing, or customer support (bound by confidentiality obligations)
• Legal authorities — where required by law, court order, or to protect our rights and the safety of our customers

Our website uses cookies and similar technologies to:

• Keep you logged into your account
• Remember items in your cart
• Understand how visitors use our site, so we can improve it
• Show you relevant offers and content

You can choose to disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and personal data, subject to legal or operational requirements
• Opt out of marketing emails or SMS at any time by using the unsubscribe link or contacting us directly

To exercise any of these rights, please reach out to us using the contact details below.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Our website may contain links to third-party websites or services. CHLIDE is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 chlide.style@gmail.com